DDAs Returns Policy
All items sold by us have a 30 day money back guarantee - unless otherwise noted at the time of purchase - or if the item is software that has been opened.
Certain conditions must be met in order to qualify for returning a product:
1. You have contacted us within 30 days of our sending the product to you (based on your invoice date)
2. You have obtained a Return Authorisation Number from us by calling 0845 3713091
3. The product is returned in original packaging - with all original documents and accessories included - PLEASE DO NOT WRITE ON OR DEFACE THE PACKAGING as we will have to charge you for this resource
4. You will incur the cost of return shipment* as well as the original cost of shipment to you. We suggest you use a traceable and insured form of carriage as we cannot assume responsibility for lost shipments.
5. Items that have been opened do not qualify for return status
6. Damaged goods, or goods whose packaging and documentation inserts are returned damaged or incomplete, may, at our discretion, be subject to repair charges. This fee is typically 5-15% the value of the item depending on the amount of time and materials necessary for us to remedy the situation and abide by our manufacturer's guidelines for returns. Unreasonably damaged goods may not be accepted for return processing at all - and the sender will have the choice of either having the goods returned to them or not.
DDA Services Ltd will process your credit when the item is received by our warehouse. Please allow up to two billing cycles for the credit to appear on your credit card statement - or 21 business days to receive a cheque as reimbursement.
DDA Services Ltd will reimburse you in the same form as payment received at the time of purchase. That is, if you paid using a credit card, we will reimburse you via credit card credit transaction. If you paid using cash or cheque, we will reimburse you with a cheque.
DDA Services Ltd will reimburse you equal to the base amount you paid for the item.
* Please note that we will typically incur shipping charges if you received damaged or defective merchandise. If you wish to replace a damaged or defective item, please contact DDA Services Ltd to replace the order.
Change of Mind Cancellations
You can cancel your purchase at any time either before or up to 5 working days* following the day you receive the goods by:
- e-mailing us at info@ddaservices.co.uk or by phone, to request that we collect your product.
- phoning us on 0845 371 3091 - please have your order reference number and delivery details to hand
- “working days” means all days other than Saturdays, Sundays and Public Holidays
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please e-mail us at info@ddaservices.co.uk or telephone 0845 371 3091. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.
Delivery and Installation Where We Deliver
Delivery must be to an address in the United Kingdom (but excluding the Channel Islands and, for some larger items, the Isle of Man, Anglesey, The Scilly Isles and the Scottish islands). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipts which will accompany your order.
Delivery times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.
Standard Postal and Courier Deliveries, normally 5 Working Days. Standard postal and courier deliveries should arrive within 5 working days of placing your order.
Contact Us – DDA Services complaints procedure
If you are not satisfied with the level of service provided by DDA, you can:
- Contact us on our Sales and Aftersales line for online and telesales orders:
0845 371 3091
- Email us: info@ddaservices.co.uk
- Write to us: DDA Services, Unit 5, Batford Mill Business Park, Lower Luton Road, Harpenden, Hertfordshire AL5 5NS
We undertake:
- To deal with your complaint fairly, confidentially and effectively
- To respond to you within five working days to provide you with a likely timescale to resolve your issue
- To keep you up-to-date on progress made
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